Arrowmail - Email Services for today's Business



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Index of Support and Information Pages on this Website

Hosted Exchange 2010 Mailbox Support

  Download PDFs of instructions for common tasks

There are separate instructions for Outlook 2003, 2007, 2010 and 2013,
plus an FAQ

"How To"s

  Configure Your Microsoft Exchange Server to use the Arrowmail Smarthosts

If your company wants to use our Smarthosts to ensure your emails are delivered, here are step-by-step instruction on how to configure your Exchange 2003/2007/2010 server to do this.

  Configure a PC, Mac or other Mail-Server to use the Arrowmail Smarthosts

If you don't have a mail-server you can still connect to our Smarthosts directly from your PC or Mac. Here are general instructions for setting up any email program or mail-server to use our Smarthost servers.

  Change your MX records to use the Arrowmail Services

If you want to use our Hosted Mailbox, Ring-Fence or Lost Email Protection services you'll need to change the MX records for your Internet domain.
Here's the details of the changes you need to make and how to do it.

  Create an SPF Record to Authorise Arrowmail's Servers to send emails on behalf of your Internet Domain

If you send emails through the Arrowmail servers it's a good idea to create an SPF record authorising our servers to send emails on your behalf.
An SPF record may help to get your emails delivered more reliably.
Here's what you need to know to create the correct SPF record.

  Stop Your Microsoft Exchange Server Sending Replies to Spam

Unless Recipient Filtering is enabled, Exchange will send Non-Delivery Reports to the senders of incoming emails addressed to non-existent users. Because many of these emails are spam it's a good idea to stop Exchange doing this. Here are step-by-step instructions on how to do it.

  Recover Deleted Emails in Outlook

When you have deleted an email from your mailbox and the Deleted Items folder our server still holds onto them for a further 60 days. This page has instructions on how you can recover such deleted emails.

  Setup an IMAP account in Outlook Express to Connect to Your Arrowmail Mailbox

Step-by-step instructions, with screen-shots, for setting up an IMAP4 email account in Outlook Express. A comparison between an Outlook/Exchange account and an IMAP account.
Tips for working with IMAP, especially the unusual way that emails are deleted.

  Re-Submit Emails to our Anti-Spam System that it has Classified Incorrectly

When our anti-spam system has made a mistake, you can re-submit the wrongly classified email back to us for our system to learn from.  For this to be useful,  the email you send us must be in its original format. This page tells you how to do this.

  Make Outlook store a copy of your Reply in the same folder as the Original Email you're replying to

Outlook has a little-known configuration setting that can keep email conversation threads together, in the same folder.
Here's how to enable it.

  Send Very Large File Attachments

Although Arrowmail allows file attachments up to 50mb, many receiving email systems will not allow this size of attachment.  If, instead of sending your file as an email attachment, you upload your the file to your on-line storage and then just include a link to this file in your email, you can send files up to any size, the email itself will be "lightweight", the recipient can download the file when it's convenient to them and, if you're sending the email to many recipients, it saves a lot of Internet bandwidth.

  Stop Windows Hiding Files and Folders

Microsoft has made Windows hide many of the details of the file system from the user, to protect us from ourselves. When trying to fix a problem, all this hiding just gets in the way so here are instructions on how to make to make Windows show us the truth, the whole truth etc. about what's on our hard drives.

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More Info

  What Email Address will I use with your System?

The simple answer is that our system allows you to continue to use any, and all, email addresses you already have plus we'll throw in an Arrowmail address.

  How We Safeguard You from Receiving Viruses in your Email

Details of the methods that Arrowmail uses to stop emails containing viruses getting through to a user's mailbox.

  How Our Anti-Spam System Works

Details of how Arrowmail's anti-spam system works and our philosophy for combating the spam problem while minimising the loss of genuine emails.

  Understanding Internet Bandwidth Limitations for Remote Access to your Office

Even with Broadband, the Internet is still a fairly slow communication medium compared to a local network and, for something to work well over the Internet, it has to be specially designed to fit in with the available bandwidth. Some things that work well locally, slow to a crawl when operated over the Internet.

  An Explanation of Mail-Exchanger or MX Records

Without MX records email doesn't get delivered. Find out how this system works and check what your email domain's MX records are.

  Direct Email Delivery via SMTP versus A Catch-all POP3 Mailbox

A comparison of the 2 ways that a company's in-house email server can receive emails from the Internet.

  Can I send Marketing Emails through Arrowmail?

Newsletters, Mail-Outs, Bulk Emails, Circulars and Promotions are a way of using email as a marketing tool. Can the Arrowmail Smarthost servers be used for sending out these types of email?

  A Glossary of Email Terms

If you're unfamiliar with any jargon used in these support pages, or just want a fuller explanation of something to do with email, then hopefully you'll find it on our Glossary Page.

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Frequently Asked Questions

  Email Support Services

  Exchange 2010 Hosted Mailboxes

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Problem Solving

  Tips for Searching the Internet for Solutions to Computer Problems

Google Groups, Microsoft Knowledgebase and other tips for finding help for computer problems from the Internet.

  What to do if Webmail Doesn't Work Properly

Some tips on what to do if  webmail won't connect or display properly.

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  Out-Of-Office Replies - You Can't Be Serious!

Arrowmail's email system is designed to keep you in touch with your email anytime, anywhere so why would you need an Out-Of-Office reply?

  Read Receipts - Just Say No!

Don't those people who request read receipts for all their emails drive you mad?

Please consider the environment before printing this article!

Why has it become trendy to add lines like the following to your email signature?
"Please consider the environment before printing this email" or
"Do you really need to print this email?"

  Can You Have a Server-less Office?

Servers are great but in some situations it would be even better to have all their benefits without their noise and expense.  Recent developments with cheap NAS drives bring the possibility closer of having a server-less office network.

  Get an Easy Introduction to Windows 7 or 8 - Dual-Boot with XP

Here's a guide to the best way to setup your PC to boot to both XP and Windows 7/8 so you can have all the benefits of Windows 7/8 while still keeping "safe" XP close at hand.

  What's the Ultimate Mobile Email Solution?

If access to your email is all important, then here's a no-expense-spared solution which, of course, includes an Arrowmail Exchange account.

  Can You Run Outlook directly from a USB Flash Drive?

A small USB flash drive in your pocket containing an off-line cache of your entire Exchange mailbox, the Microsoft Outlook program files and configuration settings so that you can just plug it into any Windows PCs, even one without Office installed, run Outlook to check your email and when you're done, pull out the flash drive and leave no traces on the PC.
Is it possible?

  Is the Floppy Disk Officially Dead?

Yes, very! Use USB flash drives instead.

  Layers of Abstraction

A strategy that humans use to understand complex systems, particularly in the field of computing, is to hide excessive detail behind a metaphor.

  Advice on Choosing the best Range of IP Addresses to use on your LAN

Internal office networks usually have a special range of private IP addresses that don't appear on the Internet. Here's advice on which ones you should choose for your LAN.

  At Arrowmail We Eat Our Own Dogfood

Yum yum!

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The Arrowmail Support Policy

At Arrowmail our policy is to do everything we possibly can to provide help, free of charge, to customers experiencing problems using our services, short of hiring more staff.

Here's NOT our Point of View on Customer Support:-

Our services operate using standards and protocols, widely-used elsewhere on the Internet and so no specialised knowledge is required to setup an email account in Outlook or to get push email working on your mobile device.
If you have a problem, and there are 1000s of other people using our servers problem-free, what should we conclude?

All our staff use the Arrowmail servers extensively and, believe me, they're the first to complain when something's not right.
So if they aren't whinging but you have a problem what should we conclude?

It could, of course, be that your account is not configured properly, but generally your problem will be due to:-

1 -

The settings on your PC or mobile device are not correct.

2 -

A problem on your PC, such as a firewall blocking the connection to our servers.

3 -

Your PC or mobile device is not connecting to the Internet properly.

Are these things our responsibility to fix?

This IS our Point of View

PCs, mobile devices and Exchange/Outlook email are complicated and the majority of people who want to use these services are not au fait with the technical details of setting them up, and neither do they want to be.

People just want things to work and there's only a certain amount of effort they'll put into getting them to work before giving up.
When someone gives up, no one wins.
They can't enjoy the advanced email features they want and we lose a paying customer.

We believe that it's the collective responsibility of our industry to help customers overcome technical difficulties and so, no matter what's causing any problem you may be having that's stopping you accessing an Arrowmail service, we'll try our best to solve it.

A Guide to how best to obtain help from us

On-Line Help
On this website you'll find plenty of information about how to configure your PC and mobile device to work with our servers.
In our How To series or support pages we've prepared detailed instructions, with plenty of screen-shots, to walk you through common tasks.

Get a Technical Friend to Help
As our services operate using Internet-wide standards, anyone with experience of other email systems should find our systems operate in a similar way.
Even if your friend has equal technical ability to yourself, a second take on things usually helps.

Contact Us for Help
You can send an email to

How long it takes for us to reply will vary with our workload.
We aim to send a proper reply within 24 hours, and usually manage to do so within just a few hours during UK business hours.

Talking to you on the phone can be a quicker way to resolving problems than email.
You calling us doesn't work as it's not the best use of our limited resources so we'll decide if ringing you is likely to clear up the problem more quickly.
It's best, therefore if you can give us the widest range of times when we can call you.
This can be anywhere between 8.00am and midnight.

Just like every other Internet-based service we urge you to read our on-line help as the first step when you have a problem.
If you've having trouble setting something up, chances are we have a step-by-step guide with lots of screen-shots and even the odd joke thrown in.
If you've got a problem that we've come across before, chances are that we've written something about it.
Sure, the effort spent creating the on-line support pages was calculated to reduce the
day-to-day support effort required by us but, if you can find what you're looking for, an illustrated step-by-step guide that you can print out is better than taking instructions over the phone.
Setting up Outlook on a PC to connect to our Exchange server is surprisingly complicated. When I'm doing this I often check our on-line guide for this to make sure I haven't missed out a step.

All our support people are UK based, they're qualified engineers with loads of experience working with email but our financial business model means we don't have very many of them.
At times there will inevitably be delays getting in contact with someone who can help and so, in this section of our website, we've provided answers to some common problems and questions we get asked about.

There are also some short articles, mostly on general email issues that we hope will help you get the most out of your email system, and a few quirky ones thrown in.

If you can't find your answer here then, as the majority of our email services follow widely adopted email standards, by searching the Internet and particularly Google Groups you may find someone who has had the same problem as you and found the answer.
This is what we do when we don't know the answer.

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